Mobile

Helpshift and Alegion on AI customer support: It can field 911 calls … or PUBG woes

If you’ve reached out to customer support recently, there’s a pretty good chance your email, chat message, or phone call was fielded by artificial intelligence (AI). Gartner reports that some 85 percent of business-to-consumer transactions will take place without human interaction by 2020. And according to Linda Crawford, CEO of Helpshift, and Nathaniel Gates, founder […]

Photography

Panasonic LX100 II refines the experience of its powerful predecessor

Previous Next Panasonic has launched its latest advanced compact camera, the Lumix DMC-LX100 II. This is the first time Panasonic has used the mark II nomenclature, a departure from its usual incremental numbering system, and the camera shares many similarities with its predecessor, the Lumix LX100, but with several key improvements. Those include a higher resolution […]

Emerging Tech

Women may be immune to brain damage from cosmic rays, study finds

All things considered, outer space is a pretty terrifying place. It’s utterly silent, unfathomably vast, and it experiences weather extremes that make Earth’s seem mild in comparison. And then there’s the radiation. We’re pretty much protected from hazardous levels galactic cosmic rays (GCRs) by our planet’s magnetic field but, just past low orbit, high-energy protons […]

Gaming

Indictment: Congressman spent campaign funds on $1,500 in Steam games [Updated]

Rep. Duncan Hunter (R-CA) says his son spent over $ 1,300 of campaign funds on Steam games. David Brooks / San Diego Union-Tribune Update: August 21, 2018 In a 47-page indictment today, federal prosecutors formally charged Rep. Duncan Hunter (R-Calif.) and his wife Margaret with wire fraud, falsifying records, campaign finance violations, and conspiracy involving […]

Gears & Gadgets

Parallels Desktop 14 is available now for Mac, and it includes Mojave support

Enlarge / Parallels Desktop 14 running Windows 10 in macOS High Sierra. Samuel Axon A new version of Mac-based virtualization software Parallels Desktop was released today. Parallels Desktop 14 offers disk space efficiency improvements, faster application-launch speeds, macOS Mojave support, expanded Touch Bar support, better OpenGL graphics performance, and several other improvements. Most people who […]

Mobile

Asus Zenfone 5Z review

Research Center: Asus Zenfone 5Z In the age of thousand-dollar smartphones it’s nice to have more affordable options. The Asus Zenfone 5Z offers an impressive array of features and flagship specs but costs half the price of Apple’s iPhone X or Samsung’s Galaxy Note 9. Naturally there are compromises lurking here, beyond the derivative design, but […]