Mobile

Helpshift and Alegion on AI customer support: It can field 911 calls … or PUBG woes

If you’ve reached out to customer support recently, there’s a pretty good chance your email, chat message, or phone call was fielded by artificial intelligence (AI). Gartner reports that some 85 percent of business-to-consumer transactions will take place without human interaction by 2020. And according to Linda Crawford, CEO of Helpshift, and Nathaniel Gates, founder […]

Mobile

Asus Zenfone 5Z review

Research Center: Asus Zenfone 5Z In the age of thousand-dollar smartphones it’s nice to have more affordable options. The Asus Zenfone 5Z offers an impressive array of features and flagship specs but costs half the price of Apple’s iPhone X or Samsung’s Galaxy Note 9. Naturally there are compromises lurking here, beyond the derivative design, but […]

Mobile

How to use AirDrop

Julian Chokkattu / Digital Trends Like many features native to iOS and MacOS, AirDrop is both quick and easy. Similar to sending files via text and email, you can use the cross-platform utility to send photos, videos, songs, and even robust PDF files. This is particularly handy when you are in close proximity to the […]