Gears & Gadgets

Microsoft unveils HoloLens 2: twice the field of view, eye tracking

Enlarge / Microsoft HoloLens 2. Microsoft As expected, Microsoft today launched HoloLens 2, the company’s second generation augmented reality (AR) headset. The new hardware addresses what were probably the two biggest issues with the first generation device: the narrow field of view, and the comfort when wearing the device. Microsoft says that the field of […]

Mobile

Helpshift and Alegion on AI customer support: It can field 911 calls … or PUBG woes

If you’ve reached out to customer support recently, there’s a pretty good chance your email, chat message, or phone call was fielded by artificial intelligence (AI). Gartner reports that some 85 percent of business-to-consumer transactions will take place without human interaction by 2020. And according to Linda Crawford, CEO of Helpshift, and Nathaniel Gates, founder […]