Mobile

How high refresh and frame rates will change phone screens and cameras

Though 2020 will be remembered for many things, one of the year’s noteworthy smartphone device trends — broad availability of “120Hz” screens — could slip under the mainstream radar, mostly because average consumers have no idea what Hz (“Hertz”) means. Displays targeted at gamers and creative professionals adopted 120Hz technology several years ago, sometimes referring […]

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Press 1 for frustration: Customers run into record phone waits as companies grapple with worker safety

The pandemic has caused a perfect storm of customer service issues, with companies and government agencies struggling to keep up while keeping their employees safe, and customers struggling to keep their cool. Writer Tom Cheredar spent three hours trying, and failing, to reach his cable company Spectrum two weeks ago. He called when he realized […]

Mobile

How to find a lost phone

Losing your smartphone can evoke existential panic — way beyond losing your wallet or house keys. That’s because, in addition to its monetary value, your phone packs so much critical and private information about you and your family in one handy place. The idea of a stranger accessing this personal information is chilling. And yet, […]

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The Humble Phone Call Has Made a Comeback

Alyssa MacKenzie, 32, rarely used her smartphone to make phone calls, apart from the occasional conversation for her work as a disability rights advocate. But when the lockdown for the coronavirus set in, Ms. MacKenzie could no longer pop by her mother’s house a few minutes away in New Canaan, Conn. So she has called […]